Refund policy
At Line&Case, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Return Window
You have 30 days from the date of delivery to request a return for eligible items. We do not accept change of mind returns after delivery.
Change of Mind?
You will have until the order is dispatched to change your mind. Please email hi@lineandcase.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hi@lineandcase.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hi@lineandcase.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hi@lineandcase.com.
How to Return an Item
To initiate a return, please contact us at hi@lineandcase with your order number and reason for return. We'll provide you with return instructions and a return address.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item received was damaged or incorrect. We recommend using a trackable shipping service for your return.
Refund Processing
Once we receive your returned item, we'll inspect it and process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please note that the time it takes for the refund to appear in your account may vary depending on your location and financial institution.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned once opened or used. Please contact us if you have questions about whether your item is eligible for return.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We'll arrange for a replacement or full refund at no cost to you.
Contact Us
If you have any questions about our returns policy or need assistance with a return, please don't hesitate to reach out:
Email: hi@lineandcase.com
Response time: We aim to respond within 24-48 hours